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Versa Lite cracked screen

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‎09-08-2020 12:58 - last edited on ‎09-08-2020 14:10 by Fitbit Moderator

‎09-08-2020 12:58 - last edited on ‎09-08-2020 14:10 by Fitbit Moderator

Hi just noticed on the very top of my Versa Lite (2 weeks old) a crack,thought it was a mark until further investigation..I've taken extremely good care of it. So what happens now?find it extremely difficult to get repair advice or what to do to sort it...

 

Moderator Edit: Clarified subject

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‎09-08-2020 14:15 - edited ‎03-17-2024 12:55

‎09-08-2020 14:15 - edited ‎03-17-2024 12:55

Hi there @LaurenBo, welcome to the Community Forums. I'm sorry to hear what happened to your Versa Lite's screen, I understand how you must be feeling. Thanks for the details provided in your post and for making sure you've been taking good care of it. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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‎09-09-2020 01:13

In response to MarreFitbit

‎09-09-2020 01:13

Hello,
Thanks very much,I'll await word and as soon as I discovered the crack I've taken off my watch and refrained from wearing it incase of further damage..
LaurenBo

Sent from Yahoo Mail on Android
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‎09-10-2020 06:42 - edited ‎10-10-2023 12:55

In response to LaurenBo

‎09-10-2020 06:42 - edited ‎10-10-2023 12:55

Hi there @LaurenBo, you're very welcome. Thanks for taking off your watch while you wait for our Support Team to tell you what your options are. 

I'll be around if there's anything else I may do for you in the meantime. Have a great day! 😉

Maria | Community Moderator, Fitbit


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