Versa 2 impossible to update or sync

[hskit]

Versa 2 won't sync or update.

Took forever this morning to get my Samsung A10 to recognise it, had to factory reset in the end.

Now won't find the tracker to update it, over bluetooth or wifi. Have tried every combination of resetting bluetooth, devices and restarting the phone on the forum. It did it once but then was 'installing' for over an hour and then just stopped and decided the update had failed. Since then, nothing. No other devices connected to either device. Have tried everything I've found online. Getting fed up.

Any solutions?

(My computer keeps cutting out so trying to get this done fast, sorry if it sounds snappy!)

[DawnWalker]

I started having this issue yesterday evening.  I just restarted my device.  Fingers crossed.

[eliz928]

This happened to me 2 days ago. Then it miraculously started working - but it's down again today. Affects all connected apps. I just did an update but still same.

[DawnWalker]

Device doesn't work at all now. Followed the instructions to forget the device from my fitbit account and then reload, now will not work at all. I can't get the device to connect to my account now due to bluetooth issues. 

[eliz928]

So does FitBit monitor this forum, or do we need to contact support?

[hskit]

I think (and might be about to be proved wrong) that Fitbit advisors reply to some posts on here. I've seen it on other posts but for some reason not this one. Perhaps I was a bit brisk in my initial post.

What they mostly seem to do is give you links to topics from the help pages, which would be no use to me as I've already tried them all XD (I've tried mine this morning, still no joy! The phone recognises it so the problem is clearly with the Fitbit software somewhere along the line. I tried it with a computer and got stuck in circles looking for how to download Fitbit Connect, and then the app crashed my computer!)

I've tried contacting Fitbit support (apparently a Twitter-only thing, huh) and they gave a me a list of topics from the help pages. But then they asked me for more information so, you know, maybe I'll get a solution from that, even if it is just "yeah sorry our update broke your fitbit" or something.

[SaraLeMaire]

Started having issues last night. Shows Update but won't work. I have uninstalled Fitbit app, deleted my Versa 2 to and readded it. I can't sync. I have even factory reset my Versa 2. I have done the live chat more than 4 times and it keeps kicking me off. At my wits ends and my Versa 2 is only 11 months old. I never had issues until this new update. Live chat was NO help

[nrmiller74]

This happened to my Versa Lite about a month ago. I had used it for about 7 months with no issues until randomly one day I realized the clock was delayed and that it was a syncing issue. I did all the troubleshooting on their website, including updating my phone and trying to sync it to other devices (so I knew my phone wasn’t the problem.) Eventually fitbit was contacted as I was fed up and had just bought a fitbit year long premium subscription, which I’ve missed out on a month of due to the ordeal it took to get a new fitbit. Luckily I was still under warranty and could produce all the info from when I bought it, so they gave me the option of a new one same model, or 50% any new fitbit. I chose a replacement and the one I received is still not working fully properly, so I believe this is an issue that Fitbit doesn’t have a solution for other than giving you a new device, which is ridiculous. Thinking about switching to Garmin if this doesn’t resolve soon. 

[hskit]

I've managed to fix this, but only because I have access to another phone - my partner's - and it's not a Samsung. I connected the fitbit to their phone and ran the update, then reconnected it to mine. That's solved it. The heart rate is a bit skewed but it seems that's part and parcel of the update.

If you haven't got another phone lying around, I'm not sure what you can do 😕

[SaraLeMaire]

My Fitbit is 11 months old. Never any issues until this latest update. Did all the troubleshooting and still nothing. All she could tell me on Chat is apparently they don't support the Samsung version I have, but it worked perfectly fine yesterday morning!!!

[hskit]

Wait, no. It's updated, now won't actually sync. Ffs XD

[hskit]

Yeah so did mine, but now, nope. It works fine on my partner's (Pixel) phone, but not on my Samsung.

[eliz928]

Well mine is working again but I’m not sure how long that will last. I have an iPhone so I hope they don’t try to use the ‘not supported’ excuse

Regards,

Liz Smith

[eliz928]

Well it's 2/5 now and ever since I posted on 1/23 I've had nothing but problems syncing. Now the phone is affected and i can't get it to connect regardless of what Fitbit support instructed me to do.  I get "[Fitbit]..syncing is staking a while. Sit tight".  I've been sitting tight......

[CLu09]

i have seen a LOT of these posts with this exact issue and no real resolution from fitbit, they say it was all resolved with the Jan update but that is completely false. I got my Versa 2 yesterday and cannot do the initial setup, it says it must update the tracker but then fails in just the manner you described. I refuse to wait 2 hours for it to update over Bluetooth. The products need to work as designed or we need replacements. My Versa 2 confirms it is connected to my wifi, but then gives the red X every time i try to update. I have also done every bit of troubleshooting fitbit provided.@katef