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Versa 2 incorrect date and time

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‎10-07-2020 06:53 - last edited on ‎10-12-2020 15:49 by Fitbit Moderator

‎10-07-2020 06:53 - last edited on ‎10-12-2020 15:49 by Fitbit Moderator

My Fit Bit Versa is on Sunday and it’s Wednesday and the time is 26 minutes behind.  I am very frustrated.  I tried online directions and there was a suggestion to locate advanced settings under my profile and follow the steps.  There is no advanced setting under my profile. I pressed my watch 15 seconds to reboot and I resynced my bluetooth to my Fit Bit and with my cell phone multiple times.  No change.  Thanks for considering to offer some tips.  I’m flummoxed!  

 

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‎10-12-2020 15:48

‎10-12-2020 15:48

Hi @LavenderGirl45, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Fitbit devices use your mobile device information to display the time that's configured there with the syncing process, therefore, by simply syncing your Versa 2 it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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