Versa 2 interferring with Laptop display

[Sue_2020]

Anybody else experienced an interferrance of Versa 2 with using a Lenovo Laptop?
It ends in constantly shutting down the laptop's display while typing on the laptop's keyboard. Once I take off the Versa and put it away from the laptop, everything is fine.

[JuanJoFitbit]

Hi @Sue_2020, it's great to see you in our Fitbit Community. Regarding the interference, we haven't received reports about interference of the Versa 2 or a Fitbit device when it's near a computer.

Please try a restart as described in this help article. If the interference continues after this, please avoid putting your Versa 2 near your computer in order to avoid any damage to the devices. Though the Fitbit device should not release interference with other electronic devices.

Keep me posted on the outcome.

[Sue_2020]

Hi Juan,

a restart of the Versa 2 hasn't had any effect on the interferences, but keeping the Versa 2 away from the computer ist not really a choice, as I have to do my work. Otherwise wearing respectivly not wearing the device is not what it is made for, does not make any sense, as it would not track anything I do througout my daily (business) life.
I had e.g. the fitbit alta HR beforehand and there weren't any problems. It is only since I wear the Versa 2.

[Rich_Laue]

If I read correctly. With the Versa 2 on the wrist. The display on the laptop blanks out as if the computer goes to sleep. 

Do you sync your Versa 2 through this laptop @Sue_2020 

[Sue_2020]

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@Rich_Laue wrote:

If I read correctly. With the Versa 2 on the wrist. The display on the laptop blanks out as if the computer goes to sleep. 

--> yes, correct
Do you sync your Versa 2 through this laptop @Sue_2020 

--> No, through my iPhone 12 only

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[Sue_2020]

Please note that I seem to have solved the issue: The Laptop display goes into sort of standby as it reacts to the magnet of the metal wrist band that I am wearing the fitbit with. So you can close this thread as solved.

Thanks

[Haigh]

Did you ever manage to get this sorted? I bought a luxe and a replacement metal band recently but whenever I work on my laptop it shuts the laptop screen down every ten seconds so I have to take my fit bit off (defeats the point). 

[Haigh]

Hello, please can you confirm what to do. I ordered a fit bit and replacement metal band recently (luxe) and it is constantly interfering with my laptop screen display to the point where I have to take my fit bit off to work on it and this completely defeats the point. 

[Haigh]

hi sue, how did you resolve this? 

[Sue_2020]

Hi, I finally understood, that my laptop activates its shutdown through a magnetic switch that clings whenever the laptop screen gets closed. As the wristband of my fitbit also has a magnetic closer, I could reproduce the shutdown of my laptop simply by keeping my wrist close to the laptop.
As a solution you either need a fitbit-wristband withou any magentic closer, or (that's what I did) use an external keyboard with your laptop.