help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is acting odd

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2022 11:44 - last edited on ‎07-07-2022 12:11 by Fitbit Moderator

‎07-07-2022 11:44 - last edited on ‎07-07-2022 12:11 by Fitbit Moderator

I woke up today to my watch constantly scrolling through the stats that I usually have to tap the clock face to scroll through. On clock faces that do NOT have all the stats on the screen all the time, it just constantly scrolls through the stats. I contacted chat, they said to do a factory reset. The issue is not fixed. But now, the watch screen won't scroll over to exercises with the cover on (never happened before) and it's only showing the steps on the watch I've taken since the factory reset even though the app has an accurate count. This is extremely frustrating.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-07-2022 12:13 - edited ‎07-18-2023 10:33

‎07-07-2022 12:13 - edited ‎07-18-2023 10:33

Hi there, @BeBeth001. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2. I understand how frustrating this can be. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes