Versa 2 is counting too many steps

[Slaymakers]

My versa 2 was working perfectly until I woke up this morning. Yesterday's steps were tracked perfectly but today it thinks I have walked 25,000 when I barely even get to 5000 most days! Also when you click on the steps it doesn't show the steps that I have actually taken. It think I did a shed load of steps at midnight though when I was fast asleep! Any ideas please?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Slaymakers. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from.

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

[Hooliettee]

Hi, same issue for me too.  I woke this morning to a dead Versa 2.  Once I charged it and looking at the app, between 8.45 last night and when I woke this morning at 7.59 i've covered an immense 40k and clocked up over 55,000 'intense' steps!! 

I've only had it since October last year and now don't trust Fitbit at all to tell me any truths. 

Logging into my Fitbit account there was a red triangle with exclamation mark 'We detected that your Bluetooth hardware may not be compatible with Bluetooth Low energy (LE).' This has now disappeared.

StepsDistance