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Versa 2 is frozen

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‎02-23-2021 21:06 - last edited on ‎02-24-2021 05:09 by Moderator Alum

‎02-23-2021 21:06 - last edited on ‎02-24-2021 05:09 by Moderator Alum

My Fitbit Versa 2 won't sync and it failed to reset and its also frozen and i can't get anything on the watch except the reset failed 

 

 


Moderator edit: subject updated for clarity

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‎02-24-2021 05:12 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

‎02-24-2021 05:12 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

Hi, welcome to the Community forums @SunsetRunner. 

Thank you for sharing that you've been having trouble with your Versa 2 watch and confirming that you already tried a few troubleshooting steps. 

Since you already tried the restart procedure and the screen remains frozen, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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