Versa 2 is losing time

[RobbieMck]

My versa 2 is loosing time.  ???

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @RobbieMck. Welcome to the Community Forums.

Keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps Why won't my Fitbit device sync?

[Guy_]

Hi @RobbieMck  - normally when you sync your watch it should correct the time. Sometimes this only happens after you restarted the watch.

If the watch is losing a substantial amount of time between syncs, which are not obligatory, and the watch is under warranty take it back where you bought it for replacement.

As an example. My Versa can go 5 days or more without syncing and only lose a few seconds.

[RobbieMck]

Thanks. Still haveingtrouble  with it Daughter in law is going to check it out as want syc. Tryed reloading fitbit but still didn't workThanks againSent from my Samsung Galaxy smartphone.

[MarreFitbit]

@RobbieMck I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.