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Versa 2 is not resetting my steps

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‎06-22-2020 18:08 - last edited on ‎06-24-2020 14:29 by Fitbit Moderator

‎06-22-2020 18:08 - last edited on ‎06-24-2020 14:29 by Fitbit Moderator

Tonight my versa 2 showed I did over 46000 steps but In Reality i only did a little over 16000. What caused this and did anyone every have this problem? Not happy

 

Moderator Edit: Clarified subject

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‎06-24-2020 14:32 - edited ‎09-23-2023 12:18

‎06-24-2020 14:32 - edited ‎09-23-2023 12:18

Hello there @dotsaralbi3, welcome to the Community Forums. I'm sorry to hear that your Versa 2 was not showing the correct amount of steps. 

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Versa 2. In case this happens again, please let me know and I will be glad to further investigate.

Maria | Community Moderator, Fitbit


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