help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2020 18:28 - last edited on ‎10-19-2020 19:54 by Fitbit Moderator

‎10-19-2020 18:28 - last edited on ‎10-19-2020 19:54 by Fitbit Moderator

I noticed that my Fitbit versa 2 did not track my sleep or my heart rate so I looked up how to fix it and it told me to restart it. I held down the button until it restarted and then it pulled up a Fitbit logo screen. I then put it on the charger and went away for more than 3 hours. When I came back it was still on the logo screen so I tried to then restart it multiple more time but it would not get off the logo screen or just be a black screen. I have tried to look up what to do but nothing works it is not out of battery because I have had it on a charger for days now and nothing it working. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-19-2020 19:54

‎10-19-2020 19:54

Hi @TheFatCatWaffle, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

Best Answer
0 Votes

‎10-19-2020 19:57

In response to RicardoFitbit

‎10-19-2020 19:57

The heart rate sensors are not flashing and I have tried cleaning the Fitbit of debris and the usb is working fine.

Best Answer
0 Votes