Versa not working after firmware update

[rdaniel36]

Posted in response to a post by FitBit Moderator called MarreFitBit on 9/25/2020

I successfully updated my Versa to  Fitbit OS 4.2 Firmware Update (71.6.19) over WiFi .

Once the update was complete, I tried to update a couple of my apps that my Fitbit app said needed an update (following the Fitbit update), but I received an error saying it couldn't update and that I should try again later.

I put it on the charger and went to bed.

In the morning the screen was black and the watch face didn't light up when I pulled it out of the charger. The lights/sensors on the back/bottom that measures heartbeat etc were also off.

Taking it off the charger for a few minutes and then placing it back did not cause the screen to light up or show that it was charging.

I've tried holding all 3 buttons down for 8 seconds (or however long it takes to see the FitBit screen) as mentioned in one of the forms but that did nothing.

I followed the instructions to troubleshoot "Why is my FitBit not charging" as discussed in MarreFitBit's post on 9/25/2020. I have tried plugging the charger into various USB wall sockets, I also plugged it into the computer that the watch previously synched with, and nothing changed.

I felt resigned that my FitBit Versa is now a small but expensive brick.

I refuse to pay for another watch that FitBit is responsible for ruining the one I have  been using. My Versa worked perfectly until this update. 

This update appears to have turned my Versa into a very small, very light brick.

Tonight, 10/13/2020, I was looking through the boards and found a post from a FitBit user called MegJoy dated 5/9/2020 in which she outlines a similar issue.

She called the customer service and was offered a 25% discount toward a new watch, (thank you but no thank you]. She requested to speak with a supervisor who again offered the 25% discount but this offer added a few watch band. MegJoy declined the offer and asked to speak to the supervisor. She was informed that her case was being referred to an investigator.

Within a day or so, she was contacted by the investigator and offered a one time offer for a new watch.

I am hopeful that I will receive the same resolution.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@rdaniel36 I hope you are doing fine.

Sorry to hear about your Fitbit Versa not working and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email. Please note that our Support team handles each case individually so the outcome may not be the same as for other users. Also note that they base their resolution on your Fitbit's warranty.

Let me know how it goes.

[rdaniel36]

Hi Alvaro,

Thank you for reaching out to let me know you've created a sorry ticket.

[rdaniel36]

Support ticket

[Skibumsgirl]

I have been having issues where if the battery goes dead I have to let it sit for 3-4 days and then it will miraculously show the zero battery icon and at that point I can put it on the charger and it will charge and act like nothing is wrong. None of the button pushes would restart it. Unfortunately my battery only lasts 1 day so I have an alarm set on my phone to charge it daily so my battery doesn't die. 

I came to the help section this evening cause now it's stuck on some timer screen and I can't get it to do anything else so I had to throw it on the charger so the battery doesn't die while it's counting. Trying to debate on whether or not to get a new one for Christmas. I'm sick of replacing them every 2 years!