Versa 2 is not syncing

[JAZZIEJEFF1992]

Hey. So I’m doing the 10k steps for March raising money for cancer research but for the last few days it’s not picking up my steps. I have synced and closed everything down and turned it off several times but nothing is working 😭 please help 🙂 xx

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there @JAZZIEJEFF1992, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how important is to you to sync you Fitbit as soon as possible, so I'll do my best to help you out with this. 

Before moving on to the next steps, please confirm if you've tried the following:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, see Why won't my Fitbit device sync? 

Hope that helps and good luck with your competition. 

[JAZZIEJEFF1992]

Hey. 
thanks for this. I can confirm I have tried all of this, as well as looking at various links and it still isn’t working x

[YojanaFitbit]

@JAZZIEJEFF1992 Thanks for sharing those details. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.  Remember to connect from a different device, so you can troubleshoot your phone too in case that you need it.

We hope your issue is solved soon.

[JAZZIEJEFF1992]

Thank you

i will chat with them tomorrow x

[YojanaFitbit]

My pleasure, @JAZZIEJEFF1992. I'm sure our team will give you a hand with this. If you need anything else in the future feel free got get back!

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See you around.