Versa 2 is not syncing

[Porkchop1564]

New user. Went to add a clock face and device stopped working. After much effort I finally got the app reinstalled and the device added, but now when it sync's everything looks normal, but when it is complete I get this message on the device before the screen goes black. 

Reset Failed!

Your data was not

cleared. Please try

         again.

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @Porkchop1564  this was posted by a Fitbit Moderator and helped a Versa 3 user. I've copied it for you, but didn't change Versa 3 to Versa 2.

"Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please try the following steps to solve the issue:

• Unpair your Versa 3 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? "

[Porkchop1564]

When I try this I get to the step where I have to enter the 4 digit code on my device's display...my device display is blank.

If I press/hold the side button to restart my device I get no response from my device whatsoever.

Moderator edit: merged reply

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Porkchop1564]

Used a variance of the above procedure and got the same end result. I give up, guess I'll be switching to Apple Watch

[Ger2020]

I am having a similar problem with versa 2 for about 2 weeks. The error that shows up is that it's not syncing or reading the Bluetooth. When I try to reject it from my BlueTooth it sometimes doesn't show up at all. If I try to pair it, and often says rejected by versa 2. I have followed all of the steps where I turn off my Bluetooth turn off my phone restart the Fitbit and then turn the Bluetooth back on once the phone is on and it works for about a day and then the same thing happens again. It is very frustrating to have to restart everything at least once or twice a day.

[Odyssey13]

Hi @Ger2020  do not remove the app unless it's the last thing you can do to make it sync. The app versions are only available for the operating system your smartphone has and Fitbit has minimum requirements. here is the article about compatibility of the devices - click to read.  For trouble syncing - click to read this article. Let us know what happens.

[Porkchop1564]

After numerous attempts and assistance from Fitbit, it was determined my Versa 2 was non-recoverable. Unfortunately it was past it’s warranty period. The fact that the failure was caused by installation of a clock face, supplied through the Fitbit website, is a bit worrisome. The suspected clock face is called “In the Zone”