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Versa 2 is not turning on

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‎08-29-2021 19:01 - last edited on ‎08-30-2021 09:40 by Fitbit Moderator

‎08-29-2021 19:01 - last edited on ‎08-30-2021 09:40 by Fitbit Moderator

I've had my versa 2 for 2.5 months and it suddenly just stopped working. It won't turn off or on and ask it will show is the little green triangle on the watch. When I go into the app, it and what I'm wanting to set up. It totally kicked my account out or something and when I tried to get member support all they told me was to try turning it off and on. Well duh! And when I did it with the representative on the line, and it again, didn't work, he then decided that's was all the troubleshooting there was and turned to try selling me extended warranty. I can't figure it out. The account closes and recovers but it doesn't start from the very beginning like when you first but she set it up And stuff. Help!

 

Moderator Edit: Clarified subject/label

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‎08-30-2021 09:35

‎08-30-2021 09:35

Hi @robina8910. Welcome to the Community Forums. 

 

I'm sorry for the inconvenience experienced and I appreciate the troubleshooting steps you tried to fix this. I was able to see that you have been in touch with our Customer Support team, but it seems that the chat got disconnected. In this case, I recommend contacting them again over the phone, so they can provide further assistance.

 

Regarding the difficulties with your Fitbit account, please provide them with more details, so they can help you to get back on track. 

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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