Versa 2 is not working properly

[SpinyNorman]

My Versa 2 has suddenly started malfunctioning. The screen doesn't turn on when I push the left button. All is dark. But I noticed that when I knock it with my finger the 'lock' appears and I can tap in my code to get to Fitbit pay and my saved credit cards. Also, when I check the app I see that it's still logging steps, HR, sleep etc.. And it charges ok. So the device is working. I just can't see anything on the screen (apart from my own saved credit cards. Weird. I can't reset it by holding the button for 10 seconds. Nothing happens.

Anyone have any idea what's happening? And if it can be fixed? Thanks

oh and as a p.s.; this started after I'd downloaded a new clock face installed it and it worked for a few days but when I tried to swap back to my old face, it did this to me.

Moderator Edit: Clarified subject

[firacode]

i observe your Versa 2 is experiencing a display issue, potentially caused by a malfunction after installing a new clock face. Despite the screen being unresponsive, the device still functions (logging steps, heart rate, etc.), suggesting the issue is likely related to the display rather than the device itself. Try holding the left button for 20 seconds to force a restart. If that doesn't work, uninstall the new clock face through the Fitbit app, as it may be causing the glitch. Additionally, check for any available software updates and consider performing a factory reset via the Fitbit app. If none of these steps work, contacting Fitbit support for further assistance may be necessary.

[MarreFitbit]

Hi there, @SpinyNorman. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is still not working properly. I understand your concern, we're here to help you! @JohnnyRow Thank you so much for your input and suggestions! 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

[SpinyNorman]

Yes thanks for the email. I did contact support but they only tried the
reset. It's disappointing this item seems to have failed. We have several
fitbits in the house and we love them. But they don't seem to last and I was
posting to see if anyone had the same issue and revolved it without throwing
the device away. I prefer to fix and recycle rather than just ditch things.

[Nazza]

@SpinyNorman, I can see my screen but I can’t touch control it any longer. It is still recording my data ok. I have noticed since this begun my battery is draining very quickly.  I returned from overseas last week but I can’t image it is anything to do with that. 
I’m wondering if there has been a New update that is making this version malfunction To force us to update our beloved versa 2.

Have you come up with a solution? I am scared to do a factory reset as I don’t wNt to loose my data.