Versa 2 is showing the wrong time

[Bossap]

I am trying to fix my mother’s Versa 2. The Versa 2 had not had the correct time in 4 days. I have done all of the instructions from other posts. The app on the phone as well as the smart watch are up to date on software. The correct time is on my phone. The correct time zone is listed under my device settings on the app. It had been synced. It has also been restarted then synced. The clock is 1  hour and 6 minutes behind on time. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Bossap, welcome to the Community Forums. I'm sorry to hear that your mom's Versa 2 has been showing the wrong time in the last 4 days, I understand how you two must be feeling. Thanks for your time and efforts in troubleshooting the issue prior to posting here and for the details provided in your post, I'll be glad to continue assisting you.

What's your mom's mobile phone? Is she syncing with an iOS device? If so, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On the phone, tap Settings > Bluetooth > the information icon next to the name of the Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow the Fitbit device to pair with the phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.