Versa 2 is tracking too many steps while I'm sleeping

[SunsetRunner]

For the past week my versa 2 has been adding steps when I'm not even moving. Waking up it was showing I had already done over 6000 steps. Bought my watch in May. How can this be fixed?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[SunsetRunner]

Thank you! I appreciate the reply!

I have had the same phone, no apps have been added to the watch or phone to add steps. Nothing has changed since I received my watch in May but have found the watch acting up in the last week. I can understand that it could be off some steps but not by thousands. 

Is there a reset I can do? Or any other suggestions?

Thank you in advance.

[MarreFitbit · Accepted solution]

@SunsetRunner Anytime! Thanks for those details, I understand. 

As for the steps already added, please note that there's no way to delete them, but you can achieve the same result by negating them. For instructions on how to do so, see How do I add, edit, or delete Fitbit data and activities?

Nevertheless, I'd recommend restarting your Versa 2 as instructed here and I would ask you to keep an eye on your watch. In case this happens again, please let me know and I will be glad to further investigate.

[SunsetRunner]

Thank you for your time! I will try what you suggested.

[MarreFitbit]

@SunsetRunner My pleasure! 🙂