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Versa 2 is unresponsive

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‎12-10-2021 07:21 - last edited on ‎12-10-2021 12:43 by Fitbit Moderator

‎12-10-2021 07:21 - last edited on ‎12-10-2021 12:43 by Fitbit Moderator

Will not move stuck 

 

Moderator Edit: Clarified subject

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‎12-10-2021 12:45 - edited ‎09-01-2023 08:44

In response to SunsetRunner

‎12-10-2021 12:45 - edited ‎09-01-2023 08:44

Hi there, @Workingmynerves. Welcome to the Community Forums. 

To better assist you, please reply @SunsetRunner's question and provide us with more details about your issue. 

In the meantime, if you're having screen issues (screen touch, not swiping, etc.), please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-10-2021 12:41

‎12-10-2021 12:41

Hi @Workingmynerves - Can you please provide more detail? What do you see on your Versa 2? Is the problem that you cannot swipe to see other screens?  Let us know. We want to help. 

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‎12-10-2021 12:45 - edited ‎09-01-2023 08:44

In response to SunsetRunner

‎12-10-2021 12:45 - edited ‎09-01-2023 08:44

Hi there, @Workingmynerves. Welcome to the Community Forums. 

To better assist you, please reply @SunsetRunner's question and provide us with more details about your issue. 

In the meantime, if you're having screen issues (screen touch, not swiping, etc.), please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes