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Versa 2 is unresponsive

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‎08-12-2020 12:49 - last edited on ‎08-13-2020 14:43 by Fitbit Moderator

‎08-12-2020 12:49 - last edited on ‎08-13-2020 14:43 by Fitbit Moderator

My Fitbit Versa has just stopped working.  All I can get is the Fitbit logo on the screen but the Versa will not even charge.  I have reinstalled the app & turned off & on bluetooth but still nothing & it will not sync.  Please help - only bought this in March!

 

Moderator Edit: Clarified subject

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‎08-13-2020 14:45 - edited ‎02-18-2024 04:52

‎08-13-2020 14:45 - edited ‎02-18-2024 04:52

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior, I understand where your concern is coming from. Thanks for the details provided in your post and for your efforts in trying to fix it.

I've seen that you contacted our Support Team after posting here and they helped you to get back in business. I'm glad to hear that you're now receiving a replacement. 

Maria | Community Moderator, Fitbit


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