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Versa Lite has condensation inside

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‎08-12-2020 19:00

‎08-12-2020 19:00

My Versa Lite suddenly stopped working Sunday.  I had it on while sitting on the side of the pool, splashed with my kids a few times and swam after them a couple very short laps.  About 10 minutes later I realized the screen was blank and wouldn’t turn on.  I had charged it that morning, so it wasn’t a dead battery.  A while later I noticed condensation inside the sensors underneath.  I immediately took the band off and placed it a bowl of rice.  It has now been 3 days of rice, there is still some condensation inside and it still won’t turn on. 
help! I’m lost without it.  I just bought it 6 months ago and don’t have to have to buy another one when it is supposed to be swim proof up to 50 meters. 

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‎08-13-2020 14:37

‎08-13-2020 14:37

Hi there @asignprincess, welcome to the Community Forums. I'm sorry to hear that your Versa Lite has condensation inside, I understand where your concern is coming from. Thanks for the details provided in your post and for taking the time to place your watch in a bowl of rice prior to contacting us.

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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