Versa will not power on

[Roman34]

My versa has been working just fine until last night. I went on a run and mt Fitbit showed 17000 steps, but the app was showing 12000. The Fitbit froze and wouldn't sync. After a hour of the buttons not working it finally synced and I thought it was fine. Except it kept showing a sun then switching to soccer player. It wouldn't stop. I went to bed and 36 minutes before I woke it powered off and wont come back on. I tried a hard reset, I tried powering on and off, and I tried charging for 2 hours, but nothing. When I put it on the charger I get a quick vibration 1 minute after placement, but nothing else. No lights, no display..... Any thoughts?

[NellyG · Accepted solution]

Hi @Roman34  It sounds like you have tried everything you can. I have flagged a moderator to come and help you.

[AndreaFitbit]

Welcome to the Fitbit Community @Roman34. I'll be glad to assist you with your Fitbit Versa inquiry. Thank you for letting us know about the steps you took in order to resolve this situation. 

I got in touch with our support team and they informed me that they have already assisted you. Let us know if you have questions.

Thank you for the heads up @NellyG.

Keep on visiting the forums. 

[Kne863]

My Fitbit will not turn on, when placed on the charger I do not get a vibration or anything, I have tried several different outlets to make sure it wasn't that. I have tried to do a reset by holding buttons on the versa until lights came on and both luck

[Sammy_3]

Hi!

I’am having the same exact problem. I did a hard reset and felt the vibration but have had absolutely no luck after that. It won’t turn on, no matter how many different outlets and chargers I’ve tried. I’ve had mine for about 2 years and have always kept up with updates. I use it every day because of my jobs. Please help!!

Moderator edit: format. 

[amymcm]

I am having the same problem. Won't power on, did a hard reset no vibration.  Won't charge and won't turn on. Any luck with yours?

[AndreaFitbit]

Welcome to the Fitbit Community, @Kne863, @Sammy_3 and @amymcm. I'll be happy to assist with your Fitbit Versa inquiry. Thanks for the steps you have followed to resolve this situation. 

@Kne863, I got in touch with our Support team and they informed me that they have already assisted you. 

@Sammy_3 and @amymcm, I went ahead and created a case on your behalf and our team will contact you soon.

Keep on visiting the forums.