help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-17-2023 00:42 - last edited on ‎06-17-2023 05:59 by Fitbit Moderator

‎06-17-2023 00:42 - last edited on ‎06-17-2023 05:59 by Fitbit Moderator

My fitbit won't let me tap on the screen. It is intermittent 

 Now it's stuck on walk activity and it won't let me stop it.

Think it may be water damaged. I wear it swimming and recently went in sea water... Could this be the problem?

How do I resolve it ? 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-17-2023 02:39

‎06-17-2023 02:39

Hi @NikkiNet - try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to restart.

But water ingression can often be the problem, especially if it is not new. 

If the restart doesn't help and it's under warranty it can be replaced where you bought it.

You can also chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for more assistance.

Author | ch, passion for improvement.

Best Answer