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Versa 2 is unresponsive

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‎07-26-2023 02:20 - last edited on ‎07-29-2023 09:12 by Fitbit Moderator

‎07-26-2023 02:20 - last edited on ‎07-29-2023 09:12 by Fitbit Moderator

My Fitbit versa 2 is not responding properly from last few days. I takes restart by its own after some time and that too very frequently. Also when I sync with Fitbit Android app it shows time and all details in dashboard , but screen is not swiping left , right or top. Also I can not feel any vibration in the screen. 

Any suggestions are welcomed to resolve the issue.

Thanks in advance for your help.

Moderator Edit: Clarified subject

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‎07-29-2023 01:50

‎07-29-2023 01:50

Hi @SS_RS - try with the phone's Bluetooth turned off, then restart the watch by holding the button for 10 seconds till it vibrates and starts again.

Also if you can on the watch get to the Clocks app try changing to another clock face.

Author | ch, passion for improvement.

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‎07-29-2023 09:15

In response to Guy_

‎07-29-2023 09:15

Hi there, @SS_RS. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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