Versa 2 is unresponsive

[KayMiller1971]

My versa 2 was working great until about a week ago I put it on charge It was fully charged but it was stuck on Alexa heart wanting to ask questions I tried to go back and when I did my versa just went blank black screen nothing it will not show I've tried everything to reset it to do what they said to do it doesn't work I think my versa too just died and it I haven't even had it that long. Any other ideas or maybe someone on Fitbit can reach out to me I have been a loyal customer since 2015 and this has never happened with any of The trackers I've always tried to update them but they usually last around at least 5 years this one I haven't even had probably for about a year and a half

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KayMiller1971. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still unresponsive. I understand where your concern is coming from, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2 once again (I would recommend trying this maybe twice in a row if a first try doesn’t work).

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

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