Versa 2 screen not working

[Lmck2829]

I am having problems with the screen. At first, the colour was fading and I couldn't swipe the screen. I contacted support, I was talked through switching it off, change screen, factory rest. No change.

Then my screen was stuck on the lock screen. I have contacted support and that is now sorted but I am still unable to swipe the screen. 

I see loads of other people saying similar things.

What is going on? I don't seem to be receiving any help from fitbit.

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lmck2829. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 screen is still not working. I understand where your concern is coming from, we're here to help you!

If the steps that our Support Team has provided did not work, please feel free to contact them back for further assistance. Please note there's nothing left we in the community can suggest as our team already shared with you all the steps we could've also provided here. Also, since you already have a ticket open with them, it'd be easier to continue the follow up on this matter with them directly.  Thank in advance!