Welcome to the Fitbit Community, @529922.
Thanks for the details shared in your posts. To better assist you, please reply with as many details of the issue you are experiencing as possible.
By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.