Versa 2 issues

[lovewin]

Hello! I have had my fitbit versal 2 maybe we'll over two years now. As of April's end the button stopped being responsive. Now the touch screen, while it lets me tap to take it out of sleep mode, i can seem to get off this "Off Hours" prompt. 

It still syncs and tracks my steps fine and even set off my alarms and shows messages. But once those disappear it goes back to being stuck on the off hours prompt. 

I need help to fix this please

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lovewin. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

To address the issue with the button, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Regarding the touchscreen, please restart your Versa 2 suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the "Off Hours" message, from clock face, swipe left to Settings and scroll down for "Always On'.  After selecting Always On, you are given certain other choices among which is "Off Hours".

Hope this helps. 

[lovewin]

First of thank you so much for your help.

I did attempt all the solutions you made but it still doesn't get off that screen. The watch still functions as a step reader and alarm but i can't make changes or check anything 😞

Button still refuses to react after blasting it with an air can. I don't think anything is stuck in it. Since the space between the button and watch face is really slim. 

[MarreFitbit]

@lovewin Anytime! I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

As a friendly suggestion, please share this thread with our Support Team when you get in touch with them so they can be aware of the steps you've tried so far in order to solve the issue and therefore, they can provide different solutions. 

We hope your issue is solved soon.