Versa 2 keeps asking me to pair it when it's already paired

[chrissyGP56]

My phone keeps wanting to pair with my Versa 2 when it’s already connected and I can’t get messages or calls on my Versa 2

Moderator Edit: Clarified Subject 

[Guy_]

Hi @chrissyGP56  - there are several parts to having a good connection.

Remove/unpair the watch from Bluetooth on the phone.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this doesn't succeed, click profile photo and "+ Set up a Device" and replace.

[MarreFitbit · Accepted solution]

Hello there, @chrissyGP56. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I agree with the steps recommended by @Guy_. Nevertheless, I suggest performing them in the order listed below:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Set up notifications again. 
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.