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Versa 2 keeps losing connection to android app

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‎11-28-2024 02:44

‎11-28-2024 02:44

My versa 2 keeps losing the Bluetooth connection to the app. I have an android phone. 

I have followed all the help tips - turning off Bluetooth on my phone, force stop the app, unpair the versa from the phone and account etc, but it still happens every couple of days. I don't want to be going through all these steps every time it disconnects. It happens at different times of day.

Is there a permanent fix for this or a known issue with the versa 2?

Thanks

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‎11-30-2024 05:25

‎11-30-2024 05:25

Hi there @Laurajforce3! A warm welcome to the Fitbit Community!

Thank you for reporting this situation and for all your efforts.

I suggest you try to restart your Versa 2 by pressing and holding the button for 10 seconds, you can try to restart your phone too.

I recommend following the steps from this article too: Why won't my Fitbit device sync?

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