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Versa 2 keeps losing connection with Spotify

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‎08-26-2020 07:22 - last edited on ‎08-27-2020 09:28 by Fitbit Moderator

‎08-26-2020 07:22 - last edited on ‎08-27-2020 09:28 by Fitbit Moderator

Hi,

 

Fitbit Versa 2 has the ability to control your Spotify from your smartwatch. Therefore I connected my Spotify account to my Fitbit and could control my playlist from my smartwatch. However, Fitbit loses the connection to Spotify after about an hour. This causes that - every time I want to use the feature - I have to reconnect to Spotify in the app. How is this possible?

 

Moderator Edit: Clarified subject

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‎08-27-2020 09:35 - edited ‎10-09-2023 08:14

‎08-27-2020 09:35 - edited ‎10-09-2023 08:14

Hi there @A_Janne, welcome to the Community Forums. Thanks for the details provided in your post about the connectivity issues you've been having between your Versa 2 and Spotify. I'll be glad to help you with this. 

The Spotify app on your watch doesn’t support offline music playback, so your paired phone must remain nearby with the Fitbit app running in the background and connected to the internet. For more information, see: How do I control music playing on Spotify? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2020 09:35 - edited ‎10-09-2023 08:14

‎08-27-2020 09:35 - edited ‎10-09-2023 08:14

Hi there @A_Janne, welcome to the Community Forums. Thanks for the details provided in your post about the connectivity issues you've been having between your Versa 2 and Spotify. I'll be glad to help you with this. 

The Spotify app on your watch doesn’t support offline music playback, so your paired phone must remain nearby with the Fitbit app running in the background and connected to the internet. For more information, see: How do I control music playing on Spotify? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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