Versa 2 keeps restarting by itself

[Cptjohan]

Have used my fitbit versa 2 since Christmas, but The latest weeks The clock is living its own life restarting itself many many times every Day, and usually The screen gets locked in the nights while im sleeping. 

Have tried every ting and factory reseting for about Five times and nothing work. Its very frustrating for a so New clock. 

[JuanJoFitbit]

@Cptjohan, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 restarts by itself and the screen gets locked in the nights. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, try the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issues get fixed.

Keep me posted on the outcome.

[Cptjohan]

Hello!

I've tryed it a bunch of times, and usually its ok for a little while but then it starts again. 

[JuanJoFitbit]

@Cptjohan, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀