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Versa 2 keeps restarting by itself

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‎12-15-2020 08:50 - last edited on ‎12-15-2020 12:15 by Fitbit Moderator

‎12-15-2020 08:50 - last edited on ‎12-15-2020 12:15 by Fitbit Moderator

I've had the Fitbit Versa 2 for 12 days now and the first two weeks went okay. I was never able to connect to any wifi or receive any kind of notifications on it, but I was willing to overlook it. 

 

Yesterday, as many people have experienced,  my Versa 2 has begun randomly restarting for no reason. I have already performed a factory reset and it has not worked, neither did uninstalling and reinstalling the app.

 

Moderator Edit: Clarified subject

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‎12-15-2020 12:16 - edited ‎10-06-2023 07:49

‎12-15-2020 12:16 - edited ‎10-06-2023 07:49

Hello there @Blong598, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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