help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 left button and screen are not responsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2020 11:14

‎03-24-2020 11:14

Has anyone had trouble with their Versa 2 left button or screen not working? I've had it less than 2 months, no damage has occurred and I don't take it in the water and out of nowhere the button and screen stopped working occasionally (not responsive with I push/tap and the screen doesn't light up when I turn my wrist). Not sure why it works sometimes and doesn't others.... Anybody else experienced this and have a solution?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-26-2020 14:55

‎03-26-2020 14:55

Welcome to the Fitbit Community, @Allie88. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that the button and screen on your Versa 2 are not working occasionally. Thank you for providing the additional details. I recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device? 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes