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Versa 2 lights on back not working

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‎03-20-2024 19:48

‎03-20-2024 19:48

I've done everything that has been suggested in other topic threads. The flashing lights on my versa 2 stopped working. I've restarted, I've eveb factory reset it and still nothing. I've made sure the heartrate monitor was on but still nothing has worked. HELP 

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‎03-21-2024 09:19

‎03-21-2024 09:19

Hi @b4dv15i0n92. Welcome to the community forums.

Thank you for sharing the inquiry regarding this situation with your Versa 2 and the attempts in order to fix it on your own.

Please, confirm that you have tried these steps in the following order:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa 2, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Versa 2's image and tap on "Sync Now" 
  • Next, switch it from Off to On and manually sync your Versa 2 once again. 
  • Once it's done, restart your Versa 2 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
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