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Versa 2 logo flashing

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My Versa 2 has just crashed randomly (it was working earlier, had just logged a run). It is logging nothing, and the screen simply shows the Fitbit logo, flashing on for a second every 5 seconds. Soft reset won’t work. Stuck! Can anyone help me? 

 

Moderator Edit: Clarified subject

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Hi @alanmcm, welcome to the Community Forum!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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