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Versa 2 loses Alexa connection

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‎10-22-2019 13:23

‎10-22-2019 13:23

Have a brand new Versa 2 that intermittently loses Alexa connection.  Killing the app and restarting it will bring it back usually.  Always in range of Bluetooth, so don't understand what is causing this.  Running on an iPhone 7 Plus.

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‎10-24-2019 08:30

‎10-24-2019 08:30

@StarlettaJO Welcome! It's great to see you around! Sorry for the delay in my reply.

 

Let me help you with your Versa 2 losing connection with Alexa. Try refreshing the link between your iPhone and your Versa 2 by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2019 14:19

In response to AlvaroFitbit

‎10-29-2019 14:19

Tried that and other things suggested by the support chat, nothing seems to stick.  Meanwhile found this article describing exactly what I'm seeing, so I'm not optimistic it can be resolved without an update:

 

https://venturebeat.com/2019/09/09/fitbit-versa-2-review-alexa-on-a-smartwatch-is-handy-when-it-work...

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‎04-03-2020 00:39

In response to StarlettaJO

‎04-03-2020 00:39

I’m still having that issue, frustrating! Maybe Google will solve it!!

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