Versa 2 losing functionality

[Nic_cic]

Hi. My daughters Versa 2 is doing little more than keeping time these days, and wouldn’t even do that accurately today.  She tells me she has tried syncing and a reset but at only 18 months old I’m not ready to upgrade the device.  Any ideas on what I should be doing to try and get it working properly again?

thanks

[Hilary_W]

I am having the same sort of problem and mine is about 18months old too.  I am getting increasingly annoyed about it as it only seems to have happened over the last week.  I spent 30 minutes trying to sync it this morning and well over an hour yesterday.  It's also losing time as well as not syncing data.  I shan't be getting another one unless this problem is fixed. 

[Nic_cic]

My daughter is a very tech savvy 13 yr old and was using every possible function on it when she first got the watch. I can’t work out if it is the user, watch or software.  It started with just one or 2 apps being an issue but now seems to be all of them including time. Am wondering if a full factory reset is a possible solution but not sure how to do it.  I’m noting position to replace the watch at this stage.

[Libra1046]

Beginning to think this is their way of forcing us to buy a newer on! Not happening... Will buy something else if they do not fix this . Mine only tells tie time and I have to press the but. ton to do so!

[T9]

yes, if I were you I'd do that.

[dsta0125]

The same thing is happening to me! My heart rate sensor would not work, but everything else did, and it was hooked up to my phone Bluetooth. I used the supports chat feature, and the representative had me factory reset my FitBit, and now it won't connect to my Bluetooth on my phone at all. I reached out to FitBit multiple times, and the best answer they could give was that my watch was out of warranty, and gave me a discount code to get 35% off a new one. I refuse to buy a new one when it is their fault.

I have tried all of the resets, restarts, and installing that is possible, and nothing has worked. To say I am furious and irritated is an understatement. This is obviously a FitBit issue.

[Nic_cic]

This is the concern I have is if I do the factory reset will it make things worse?

[T9]

get a new one and see if it will work.

[T9]

well, try it and if it does make things worse, buy a new one.

[Nic_cic]

Not an option at the moment 

[dsta0125]

It did for me. Everything on my FitBit was working, and it was connected to my phone. The ONLY  thing was the heart rate was not detecting, and now that I did a factory reset, it wont connect to my phone AT ALL, so it is basically completely useless. I have been fighting with FitBit since yesterday and this seems like a global issue.

[Hilary_W]

UPDATE:  I am pleased to say that my Versa 2 appears to be back to running normally.  To do it, I had to delete the Fitbit app from my PHONE, and then re-install it.  I have tried fixing it so many times I can't remember whether I also had to press the button on the side of the watch - but I don't think I did, I think it was just a problem with the app rather than the watch itself. Here's hoping, anyway!🙂. I'll be interested to know if this works - or doesn't - for anyone else.