Versa 2 main screen not showing info

[Kayakers]

The main screen with the clock, steps, heart rate, calories etc won't load.  It will swipe to the other apps which all work, but tap, or or holding the button won't work.  When I hold the button it goes to a prompt about loading Alexa. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the community, @Kayakers.

Thanks for letting me know about this situation in regards to the main screen of your Versa 2.

Please, complete the following:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your Versa 2 by following the steps here.
- After this, change the clock face of your Versa 2. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

Let me know how it goes once you've finished.