help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 - multiple issues - display & button nonresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2020 16:20

‎12-02-2020 16:20

Hello. I got my Versa 2 in May of this year. Recently, the display has become unresponsive - it won't turn on when tapped, nor when I click the button on the side.  But it does come on randomly on its own.  When it is on, I cannot swipe in any direction, nor can I tap on the display to toggle between steps, heart rate, etc.  It's basically become an expensive, sometimes working, wristwatch instead of a useful smartwatch.  Please help!  It's only 8 months old!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-02-2020 16:21

‎12-02-2020 16:21

I should mention that I have already tried powercycling it and removing the device from the app and reinstalling it.

Best Answer
0 Votes

‎12-03-2020 18:06

In response to Kalena8

‎12-03-2020 18:06

Welcome to the Fitbit Community, @Kalena8.

 

I appreciate your participation in the Forums and sharing that your Versa 2 display has become unresponsive and won't turn on when you click the button. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes