Versa 2 no syncing since ios15 update done

[KIittyKat]

As ever an IOS update seems to render fitbits useless. Won’t sync anything since Tuesday and no number of reset, sync cycles , firmware, software updates will make a difference.

Fitbit need to get up to speed with updates to come in line with major platforms to stop customers being unable to actually use their devices for days. Simply not good enough. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @KIittyKat.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

If you have followed these troubleshooting steps to resolve syncing issues without luck, you can set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether the instructions shared above don't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[buttersmom]

Same happened to me. Only had the Versa for 5 months and when i did the update my screen went haywire and i tried to reload and it took forever and i can only get the exercise screen. This is the second fitbit I have had and neither one lasted a year, I am done with fitbit.

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My fit bit, Versa 2, is now obsolete with the ios 15 update. I have done everything mentioned above and it is still not working. have only had for 5 months . I had an inspire before that and the part that the band hooks into broke and I couldn't wear it, I had that one for only 9 months. All I can say is I am done with fitbit! 

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community, @buttersmom.

Thank you for the time you spent trying to resolve the issue with your Fitbit Versa 2.

In this case, I would recommend restarting your Watch by following these steps.

If you continue having the same problem, you can get in touch with Customer Support via chat or give them a call. Please click here to get connected.

Have a nice day.