Versa Lite won't save clock faces

[SunsetRunner]

Replaced versa lite won’t save clock faces 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I am sorry for the delayed response.

I am glad to assist you with the issue you're experiencing with your replacement Versa Lite watch not saving clock faces. When you select a new clock face, it should be automatically saved unless you already have 5 saved clock faces. If you would like to save a new clock face when you already have 5 saved clock faces, you need to remove a saved clock face before switching to the new one. For more information about clock faces, please see How do I change the clock face on my Fitbit device?

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[SunsetRunner]

There isn’t an app on my versa lite that allows me to save watch faces I was told I have to wait for update


Sent from my iPhone

[CandleKelly]

I just received my Versa Lite replacement.  I am having the same problem.  There is no place to save a clock face.  If you were able to fix your problem, please let me know how you did it.  Thanks.  Have a great day.

[LiliyaFitbit]

Welcome to the Fitbit Community, @CandleKelly.

Thank you for joining the thread and sharing that you're experiencing the same issue with your replacement watch. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

See you around.

[Sprs06]

I have a Fitbit versa lite and I have 3 open slots it won’t let me save a clockface. I am new to Fitbit and very new to this. I just discovered that you can change the face of your clock. I found a clock face I really loved and went to save it and then went to save another one only to find that neither saved and now I can’t find either one. This is aggravating. Some help with this would be nice.