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Versa 2 not charging to 100%

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‎01-08-2021 05:46 - last edited on ‎01-08-2021 17:30 by Fitbit Moderator

‎01-08-2021 05:46 - last edited on ‎01-08-2021 17:30 by Fitbit Moderator

Why is my Fitbit Versa 2 only charging to 97%? I charged it all night and it will not get to 100% charge.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎01-08-2021 17:26

‎01-08-2021 17:26

Hi @Alexbutler29, welcome to the Community Forums.

 

Thanks for bringing this to our attention, seems odd that the battery of your Versa 2 is not completely charging. To better assist you with this, can you please let me know when was the first time you noticed this issue and how many times since then? Are you using a Fitbit original clock face or a third-party one? Also, are you using a UL-Certified wall charger or charging your device from a computer USB port? In the meantime I receive your answers, please restart your Fitbit and let me know if the issue persists.

 

Looking forward to your reply.

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‎01-21-2021 06:18

In response to RicardoFitbit

‎01-21-2021 06:18

Hello,

This started about a month ago. I have since charged my Fitbit 5-6 times
with the same result. I have tried restarting it a couple times to no
avail. I am using a certified wall charger and it is a Fitbit original
clock face I believe, I have included a picture for reference.
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‎01-22-2021 16:07

In response to Alexbutler29

‎01-22-2021 16:07

Your reply is appreciated @Alexbutler29.

 

Thanks for the details that were shared with me. I'd like to let you know that the battery of our Fitbit Ionic was designed to last 5 days but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations and let me know if the issue persists.

 

I'll be around.

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‎12-29-2022 12:40

In response to RicardoFitbit

‎12-29-2022 12:40

I know this is an old message but I too am having the same issue with my Versa 2. The last couple of times I tried to charge my Fitbit it only charged to 99% after being on a wall charger for several hours. Today I tried charging it and after nearly 5 hours, it only charged to 97%. The battery life still seems good. I normally charge it after 6 or 7 days even when it only went to 99% but why won't it get to 100%?

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