Versa 2 not charging

[Lydneu]

My brand new versa 2 is not charging or not syncing to charge base. I tried several times to place it on charge base....no go. I had a versa and this was never an issue, what the heck is going on?

[NellyG]

Hi @Lydneu  Try the steps outlined in THIS Help Article on charging problems. If nothing there helps please come back here.

[NellyG]

I have flagged a moderator to come and help you 

[JuanJoFitbit]

@Lydneu it's great to see you in our Fitbit Community! Regarding the charging issues that your Versa 2 is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[Lydneu]

Thanks for responding. It’s now syncing without help. I’ll keep an eye on it

[JuanJoFitbit]

@Lydneu I'm sorry for the late response. However, I'm glad to hear that your Versa 2 is syncing properly again. Thank you for posting the update here and don't hesitate to let me know if you see something unusual. I'll be happy to help you.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀