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Versa 2 not charging

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‎06-15-2020 07:24 - last edited on ‎06-20-2020 15:47 by Fitbit Moderator

‎06-15-2020 07:24 - last edited on ‎06-20-2020 15:47 by Fitbit Moderator

My Versa has been stuck on the logo screen for 3 days now and doesn't seem to want to charge. I've tried resetting it, cleaning the charging areas, plugging into a USB computer port instead of a wall adapter, and nothing works.

 

Moderator Edit: Clarified subject

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‎06-20-2020 15:23

‎06-20-2020 15:23

Hi @KrystalLaura, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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