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Versa 2 not charging

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‎08-04-2020 08:23 - last edited on ‎08-04-2020 20:25 by Fitbit Moderator

‎08-04-2020 08:23 - last edited on ‎08-04-2020 20:25 by Fitbit Moderator

I'VE had my Versa 2 for a couple days over one month. At first I thought I struck gold, I loved it. In the 4th week it started to act funny. I wanted it so I could have a watch and a way to check my sugar numbers from my Dexcom cgm.

Now it won't charge, or connect to my phone.

I'm very disappointed... I also had 2 previous fitbits and both stopped working. 

 

Moderator Edit: Clarified subject

Moderator Edit: Content - Promoting 

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‎08-04-2020 20:24

‎08-04-2020 20:24

Hi @Wiserjohn, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Versa 2, I understand how frustrating this matter can be for you. To better assist you with the issue you're experiencing, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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