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Versa returned due to overheating when charging

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‎08-04-2020 08:19 - last edited on ‎08-04-2020 20:28 by Fitbit Moderator

‎08-04-2020 08:19 - last edited on ‎08-04-2020 20:28 by Fitbit Moderator

I just sent in my 2nd Versa due to the watch overheating when charging.  The replacement that I am sending in is only 10 months old.  It was so hot I couldn't hold it.  I am  concerned that this is a fire hazard besides it being an inconvenience.  Is this typical for the Versa?  If so, why not offer the Versa 2 and charge the difference?  

 

Moderator Edit: Clarified subject

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‎08-04-2020 20:26

‎08-04-2020 20:26

Hi @TigerGirl92, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for taking the time to share your personal experience with your Versa, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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