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Versa 2 not charging

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‎08-23-2020 17:02 - last edited on ‎08-23-2020 20:37 by Fitbit Moderator

‎08-23-2020 17:02 - last edited on ‎08-23-2020 20:37 by Fitbit Moderator

I woke up this morning and my versa 2 is dead. Black screen. Last time it synced was at 2:30am and battery was medium. 

Put it in charger, nothing.

Hold the left button as suggested, nothing 

This is so frustrating. 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-23-2020 20:37

‎08-23-2020 20:37

Hi @Melmart76, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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‎08-31-2020 09:49

In response to RicardoFitbit

‎08-31-2020 09:49

Thank you for your response. It's completely and utterly dead. No sensor going off. No charging occuring, even after troubleshooting with the article you provided. Nothing. 

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‎08-31-2020 16:49

In response to Melmart76

‎08-31-2020 16:49

You're welcome @Melmart76, your reply is also appreciated.

 

I'm sorry to know that you're still experiencing difficulties with your Versa 2 but thanks for taking into consideration the troubleshooting steps that were shared on my previous post. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎12-26-2020 16:25

In response to RicardoFitbit

‎12-26-2020 16:25

I am experiencing the same issue with my Versa 2.  Black screen and not charging.  I have tried resetting it but only see the 0% battery on screen no logo and nothing else.  I have charged it for hours but it's not charging at all.

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‎12-27-2020 20:34

In response to DOH327

‎12-27-2020 20:34

Welcome aboard @DOH327, thanks for bringing this to my attention.

 

I'm sorry to know that you're experiencing the same issue with your Versa 2 but thank you for trying some troubleshooting steps before posting over here. Before we can move on, can you please let me know if you already tried the troubleshooting steps that were shared on my previous post?

 

I'll be waiting for your reply. 

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