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Versa 2 not charging

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‎07-12-2021 20:29 - last edited on ‎07-14-2021 17:34 by

‎07-12-2021 20:29 - last edited on ‎07-14-2021 17:34 by

Hi

 

I believe I have a Varsa 2 or 3 and it's not charging at all. Please help, is it faulty?

 

 

Moderator edit: subject for clarity 

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5 REPLIES 5

‎07-12-2021 20:20

‎07-12-2021 20:20

Hi

 

I believe I have a Varsa 2 or 3 and it's not charging at all. Please help, is it faulty?

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‎07-12-2021 20:33

‎07-12-2021 20:33

Hi @Dalkic  your posts were merged as cross posting is discouraged. You can find some tips in this article  on charging problems. Your app should tell your which Fitbit you have.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-12-2021 21:02

In response to Odyssey13

‎07-12-2021 21:02

Great thanks

It still doesn't turn on after completing all recommended steps

 

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‎07-12-2021 21:14

In response to Dalkic

‎07-12-2021 21:14

Sorry, these are the suggested steps to help get it going again. Might be time for a new Fitbit.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-14-2021 17:37

In response to Odyssey13

‎07-14-2021 17:37

Welcome to the Fitbit Community, @Dalkic. It's nice to see you around and thank you for your help, @Odyssey13.

 

@Dalkic Thanks for the details shared in your post and for already trying to resolve the issue. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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