Versa 2 not charging

[Shellynorto]

Blank screen, will not charge, and will not reboot

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community @Shellynorto. 

Thank you for providing the information about the difficulty that you are experiencing with your Versa 2. 

Please, can you confirm that the device is not vibrating or is not lighting up on the back?

If so, please make sure to follow the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

[Shellynorto]

My Versa 2 Fitbit is not vibrating and there are no lights on the back. 

[ManuFitbit]

Thanks for the response @Shellynorto. 

If this is the situation with your device, please kindly confirm that you've followed all the steps outlined in the article shared above.

[Shellynorto]

Confirm

[ManuFitbit]

Hi @Shellynorto. Thanks for the response.

Please feel free to reach out to our Support Team; they are equipped with the tools necessary to help you with this ongoing issue.