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Versa 2 not connecting after app update

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‎03-06-2020 00:17 - last edited on ‎03-09-2020 17:07 by

‎03-06-2020 00:17 - last edited on ‎03-09-2020 17:07 by

Today my Fitbit app needed an update. Ater it finished my Versa 2 disconected  from my Phone and I can't reconnect it. How can i reconnec my Versa 2?

 

 

Moderator edit: subject for clarity

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‎03-09-2020 17:42

‎03-09-2020 17:42

Welcome to the Fitbit Community, @MichelleMevis. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa 2 disconnected from your phone after the Fitbit app update. Thank you for your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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